Question 1

HAS SHIPPING TIME BEEN AFFECTED?

Accepted Answer

Current shipping states is set as (Normal).
All shipments leaving our HQ are shipped within 48 hours. Our two partners Canadapost / FedEX are both on a regular scheduled pick up. Travels times my slightly be delayed, depending on location, demand and volume by our carriers.

Question 2

WHERE DOES MY ORDER SHIP FROM?

Accepted Answer

All orders placed will be shipped from our warehouse in Brampton, Ontario Canada.

Question 3

WHAT AE MY SHIPPING CHARGES?

Accepted Answer

We currently offer FREE shipping across North Amercian on all orders over $50 CAD. All orders under $50 will automatically be calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices.

Question 4

WHERE DO WE SHIP TO?

Accepted Answer

We currently ship across North Amrerica.

Question 5

HOW LONG DOES MY SHIPMENT TAKE?

Accepted Answer

- Within Ontario are 1 to 3 business days
- Across Canada 2 to 7 business days
- USA 5 to 7 business days

Question 6

MY ORDER NEVER ARRIVED?

Accepted Answer

Please review the tracking with the carrier to confirm the package(s) was delivered. If your tracking indicates the shipment was delivered but is still not in your possession, please contact our Customer Service Team at info@jeffreylopes.com

FAQ

Frequently asked questions