Frequently asked questions
HAS SHIPPING TIME BEEN AFFECTED?
WHERE DOES MY ORDER SHIP FROM?
All orders placed will be shipped from our warehouse in Brampton, Ontario Canada.
WHAT AE MY SHIPPING CHARGES?
We currently offer FREE shipping across North Amercian on all orders over $50 CAD. All orders under $50 will automatically be calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices.
WHERE DO WE SHIP TO?
We currently ship across North Amrerica.
HOW LONG DOES MY SHIPMENT TAKE?
MY ORDER NEVER ARRIVED?
Please review the tracking with the carrier to confirm the package(s) was delivered. If your tracking indicates the shipment was delivered but is still not in your possession, please contact our Customer Service Team at email@example.com
We currently accept all major forms of credit card via our partners Stripe / Paypal.
WHEN WILL THE ORDER BE CHARGED?
Your payment will be processed on completion of checkout, with the payment option you have choosen during the checkout process.
I HAVE A QUESTION ABOUT MY CHARGES?
IF THERE WAS AN ERROR OR DAMAGE WITH MY SHIPMENT?
DO WE COLLECT SALES TAX?
All Sales Taxes will be calculated during checkout and be added where applicable.
CAN I MODIFY OR CANCEL MY ORDER?
Orders can be modified or cancelled prior to being shipped. Please contact or Customer Service Team at firstname.lastname@example.org, ASAP after order has been placed with requests.